What is the difference between Porcelain and Stoneware?
Porcelain is made from the finest quality white clay. It is fired only once at 2300 degrees Fahrenheit, resulting in hard, strong and translucent pieces of pottery. It is typically white and has a very smooth surface. Stoneware is made from unrefined clay that has a grittier texture than porcelain clay due to its higher sand content. Stoneware is fired twice at a high temperature, 2185 degrees Fahrenheit, and the result is a piece of pottery that is strong and chip resistant.
Can I use these ceramics in microwaves and dishwashers?
Yes, our ceramics are food safe and can be used in the microwave and dishwasher, although we would always recommend washing by hand to give a better longevity.
Can I visit your premises to view the ceramics?
Unfortunately not, we are currently an internet only company and therefore do not have the facility to offer retail opportunities to visitors.
What are your UK delivery charges?
We use a variety of delivery methods, depending on the size of the item, such as Royal Mail, UPS, FedEx, Parcelforce etc. If you are not normally at home during the day you may find it more convenient to provide an alternative delivery address to ensure your order reaches you as soon as possible. If you are not in when a delivery is attempted a card would normally be left outlining how delivery can be re-arranged. We regret that we are unable to give a specific delivery day or time. We aim to deliver orders within a maximum of 7 - 10 working days. Occasionally, the items you order may not be in stock, we will always contact you to let you know if there will be a delay . Order Cost & Delivery Charge Up to £25 = £3.95 £25 to £75 = £5.95 over £75 = free
Do you ship outside of the UK?
If you are ordering for a delivery outside of the UK please Contact us first for a shipping quote specific to your order.
Can I cancel my order after it has been placed?
If you would like to cancel your order before you have received it please contact us immediately by email to firstname.lastname@example.org. However, as we aim to despatch orders quickly it may already be on it’s way to you. You are covered by The Consumer Contracts Regulations under which you can cancel your order within 14 days of receiving your goods. If your order has been despatched we will process a refund once we have received the returned items. If your order has not been despatched we will process a refund as soon as we receive your request to cancel the order.
What if my ceramics arrive damaged?
We pack all our ceramics very carefully to ensure they are safe for transit. When you receive your delivery please check the box for any visible signs of damage and do not sign for it if you suspect something might be broken. If you can please take a photograph of the damaged box and contact us immediately by email to email@example.com and, if possible, attach a copy of the photograph. We cannot be held responsible for any goods that have arrived damaged but that have been signed for. If you do not notify us of any damages on receipt of the goods we have no obligation to accept a request for a refund at a later date.
Can I return my ceramics for arefund if I change my mind?
Yes, of course you can, but you must contact us within 14 days of receipt of your order by email to firstname.lastname@example.org informing us you wish to return the goods and to request your refund. You are entitled to a full refund which we will process immediately on receipt of the returned items which must be in a good and re-saleable condition. For this reason we ask that you pack the goods very carefully for return, any items received either damaged or broken cannot be refunded.
If you have any other queries not answered above please us the ‘Contact’ page to get in touch with us before placing your order.